What 3 Key Skills Should Vets and Nurses Master To Improve Practice Performance?

12 July 2023 -

Where do I begin?

Vets and nurses are essential members of the veterinary practice teams. So, to be effective in your roles, you must possess a range of key skills that allow you to diagnose and treat illnesses efficiently, communicate effectively with clients, and manage the day-to-day operations of a practice. So how do you do this? In this article, we’ll discuss the top three skills that you need to master to improve practice performance and how you can make it happen.

Diagnosis and Treatment

Of course, the most important skill is the ability to diagnose and treat illnesses in your patients! Easier said than done, this requires a strong understanding of anatomy, physiology and pharmacology, as well as the ability to interpret lab results and imaging studies. Plus, performing a variety of procedures, such as vaccinations, surgical procedures and emergency care, and everything else in between. To help keep up with this seemingly endless list, we have a variety of training courses for vets and for vet nurses where you can learn a plethora of skills, gain valuable insight and understanding of practice case studies and learn from our experienced speakers too.

Client Communication

Communicate is king, both in person and over the phone. This includes the ability to explain medical conditions and treatment options in layman’s terms, as well as listening and responding to concerns and questions. Good communication skills are essential for building trust and creating a positive relationship with clients. These soft skills can be difficult to develop which is why we have introduced our online Focus 20 Clinical Communication course which will be taking place in the near future.

Practice Management

The day-to-day operation of running a practice is key to ensuring it remains a well oiled machine. This includes tasks such as scheduling appointments, ordering supplies and managing financial records. In order to be effective in this role, vets and nurses must possess strong organisational and time management skills, as well as the ability to work well with others. Our training will benefit your own learning but all our resources, books and texts can be used by your practice team, too. Our lessons are also crafted so you can test your knowledge and share and apply everything that you learn.


By mastering all of these skills, you can improve your overall practice performance and provide the highest level of care to your patients. To help improve how your team works, have a browse around our website as there’s lots of answers to your questions. Plus, even if one member from your practice completes any of our courses, all knowledge can be transferred to the wider practice when you’re back at work!